Careers With Restoration Relief

Benefits Offered To Restoration Relief Team Members

Industry Leading Wages
Health Compensation Benefits
Paid Vacation
Paid Holidays
Matching Retirement Contributions
Semi-Annual Boot & Pants Allowance
Company Clothing
Opportunities for Advancement within our Growing Company
Use of Company Vehicles and Tools
Complete training in all areas of our industry: Water Damage, Fire/Smoke Damage, Mold, Construction, Content Clean etc.

Available Positions

To learn more and apply for our open positions, click the job titles listed below:

ACCOUNT MANAGER REPRESENTATIVE

KING OF PRUSSIA, PA (NEW TERRITORY),YORK, PA, & EPHRATA, PA

POSITION SUMMARY

This role is to develop and maintain professional relationships that generate business within a range of different target markets throughout our territory. This will include both identifying potential referral partners and clients along with maintaining existing referral partners. The Account Manager (AM) will coordinate with the VP of Business Development & Marketing, Project Managers, Project Coordinators, Estimators, Operations and Administrative teams with all job-related items as needed.

A major focus of this position will be to nurture and assure the comfort of both clients and referral partners as assigned. The AM will have access to project information. Relaying information with the project team during the execution of a project where the referral is considered the AM’s account.

MAJOR DUTIES AND RESPONSIBILITIES

Identify potential referral sources within assigned Target Markets by developing markets assigned and by creating mutually beneficial connections with them
Develop & Maintain relationships using the RR BD Core Process with assigned target markets who will become referral partners
As assigned, attend / participate in associations and other networking events
Lead and participate in tradeshows
Maintain records of AM activity, recording in CRM database
Interact with project management team to assure client and referral partner satisfaction
Maintain a positive professional company relationship and image at all times
May assist in issue resolution, and help communication between project team and others outside the project team who are interested
Be an ambassador of Restoration Relief to the marketplace
Gain knowledge of the market and competitors, help to identify and develop the company’s unique propositions and differentiators

Results Expected

Job completed on time, and to the customer’s satisfaction
Grow in knowledge of trade – fire and water damage restoration
Effective use of materials and equipment on the job
Add to the welfare and growth of the company and team

Prerequisites and Qualifications

Good attitude and work ethic
Ability to persevere
Ability to work at high levels of activity
At least two years experience working in the Disaster Restoration field (Preferred)
Excellent written and verbal communication
Good driving record

KEY ACCOUNTABILITIES

Growth and acquisition of new business
Maintenance of existing accounts
Quick issue resolution
Consistent marketing presence, follow through on activity plans
Ability to be self-motivated and driven to perform duties and responsibilities

Please send your resume to HR@restorationrelief.com or use the button below to apply.

Apply Now

ACCOUNT MANAGER REPRESENTATIVE

EXPERIENCED CARPENTER

EPHRATA, PA & YORK, PA

POSITION SUMMARY

The Lead Carpenter is assigned by the Operations Department on a day to day basis to work towards completing projects assigned and ran by the Project Manager. The Lead Carpenter will supervise any other Customer Service Technicians assigned to the job and will have the responsibility and authority to direct along with coordinate all activities on the job so all goals for that day are achieved. It is the Lead Carpenters responsibility to communicate directly with the Project Manager for proper scope of work needed for the project.

MAJOR DUTIES

Framing repairs and new construction
Drywall hanging and finishing
Trim Carpentry
Kitchen and vanity installation
Insulation hanging
Roofing patching and storm damage securing
Drywall hanging and finishing
Painting finishing
Siding installation and repairs

RESPONSIBILITIES

Know and follow all job safety requirements
Understand, in detail, the scope of work to be performed
Assure required materials are on hand prior to arriving at the job site
Assure required tools are on hand prior to arriving at the job site
Be the point of contact between the onsite crew and the Project Manager
Assure client’s concerns are heard and communicated to the Project Manager
Assure documentation is completed for the day
Assure the job site is neat and orderly, especially before leaving at the end of the day
Will delegate driving to another crew member so road time can be as productive as possible with completion of documentation
In cooperation with the Project Manager, the Lead Carpenter will have the responsibility and authority for onsite work sequencing, and how to perform the work to accomplish the goals for the day
Will assure the Project Manager and Scheduler is updated at the end of each work shift through our an email with our job management software

RESULTS EXPECTED

Satisfied Customers
Job done on time, within budget and to the customer’s satisfaction, achieving goals established by the Project Manager
Effective use of personnel and materials on the job
On-Call Rotation

PREREQUISITES AND QUALIFICATIONS

Minimum 5 years residential carpentry experience
Winning attitude
Willing team player
Outstanding customer service skills
Interest in learning new skills
Ability to lead and mentor others
Ability to work flexible hours (Between 45-50 hours per week)
Valid and insurable driver’s license
Strong work ethic
Can work alone or with minimal supervision
Ability to work from ladders or on roofs

KEY ACCOUNTABILITIES

The creation of Cheerleader Customers, internal and external
Projects completed on time and on budget
Will lead by example
Comply and demonstrate the Mission – Vision – Core Values of Restoration Relief for benefit of the community and our team

Please send your resume to HR@restorationrelief.com or use the button below to apply.

Apply Now

EXPERIENCED CARPENTER

LEAD MITIGATION TECHNICIAN

EPHRATA, PA & YORK, PA

POSITION SUMMARY

The Lead Mitigation Technician is assigned by the Operations Department on a day to day basis. The Lead will supervise any other Customer Service Technician assigned to the project. They will have the responsibility and authority to direct along with coordinate all activities on the job site to meet all goals established for that day. Every job is unique and could consist of any of the following: water damage, fire damage, sewer damage, mold damage, or storm damage. The ability to deliver strong leadership in all aspects of the mitigation project is a must.

RESPONSIBILITIES

Know and follow all job safety requirements
Understand, in detail, the scope of work to be performed
Be the point of contact between the client and the project manager
Assure client’s concerns are heard, addressed, and communicated to the Project Manager
Assure documentation is completed for every monitoring day
Assure the job site is neat and orderly, especially before leaving at the end of the day
Will delegate driving to another crew member so road time can be as productive as possible with completion of documentation
In cooperation with the Project Manager, the Lead Customer Service Technician will have the responsibility and authority for onsite work sequencing, and how to perform the work to accomplish the goals for the day
Will assure the job note are logged and delivered at the end of each day on the job site through our job management system

RESULTS EXPECTED

Satisfied Customers
Job done efficiently and by the IICRC regulations and time
Effective use of personnel and materials on the job
On-call rotation

PREREQUISITES AND QUALIFICATIONS

Will have 2 years leading in the restoration industry
Winning attitude
Willing team player
Outstanding customer service skills
Interest in learning new skills
Ability to lead and mentor others
Ability to work flexible hours (Between 45-55 hours per week)
Valid and insurable driver’s license
Strong work ethic
Can work alone or with minimal supervision
Demonstrated ability to lead a work crew

KEY ACCOUNTABILITIES

The creation of Cheerleader Customers, internal and external
Projects completed on time and on budget
Will lead by example
Comply and demonstrate the Mission – Vision – Core Values of Restoration Relief for benefit of the community and our team

Please send your resume to HR@restorationrelief.com or use the button below to apply.

Apply Now

LEAD MITIGATION TECHNICIAN

MITIGATION TECHNICIAN

YORK, PA

POSITION SUMMARY

Restoration Relief is a growing family-owned business established in Lancaster County and expanding into York County, providing restoration services to our customers in need of help. We value our employees and take pride in the work we accomplish as a team serving people.

We are looking for a hard-working Mitigation Technician (MT) to join our team in our Emergency Services Department. The MT will be assigned to work teams by the operations department as a first responder to both residential and commercial disasters that occurred due to water, sewer, storm, fire, mold, or biohazard. The qualified applicant must be proactive and able to jump into often harsh conditions and begin the physical labor of reversing the destruction and taking the first steps to restore the properties to their pre-disaster state.

This candidate needs to love to help and serve people in their time of emergency and disaster. They need to uphold an approachable and professional demeanor while providing excellent customer service. This candidate must take ownership of jobs while working hard and producing visible results. We are looking for someone with a good and positive attitude, strong work ethic, and an ability to receive and follow direction. We take pride in exceeding the expectations of our customers, and as a team player, this candidate would need to do the same. Being courteous, compassionate, respectful, honest, and responsible are of upmost importance.

RESPONSIBILITIES

Must follow all job safety protocol and keep work areas safe and clean
Must be available for on-call rotations during evenings/weekends, as we provide 24/7 emergency service
Must maintain and clean company equipment and company vehicle
Must report to work on time
Must help when and where needed as directed by supervisor
Must have a driver’s license
Must complete projects on time, within a budget, and to customers satisfaction
Must understand, in detail, the scope of work to be performed
Must adhere to our Mission, Vision, and Values

RESULTS EXPECTED

Satisfied Customers
Job done on time, within budget and to the customer’s satisfaction, achieving goals established by supervisor & project manager
Effective use of personnel and materials on the job

PREREQUISITES AND QUALIFICATIONS

Positive team focused attitude
Strong work ethic
Clean and professional appearance
Can work alone or in a team environment

KEY ACCOUNTABILITIES

The creation of Cheerleader Customers, internal and external
Projects completed on time and on budget
Will lead by example
Comply and demonstrate the Mission – Vision – Core Values of Restoration Relief for benefit of the community and our team

Please send your resume to HR@restorationrelief.com or use the button below to apply.

Apply Now

MITIGATION TECHNICIAN

PROJECT COORDINATOR

EPHRATA, PA

POSITION SUMMARY

The Project Coordinator (PC) will give you the opportunity to serve from that first phone call with a customer asking for our help, through the restoration process, to the final check in at the end of the project. PC’s put our foundation of trust in place by responding quickly, compassionately, with integrity and by helping our customers feel a bit of relief from the burdens and uncertainties they are encountering.

The PC will play a vital role in customer service and communication, responsible for serving as the key communication link between the client, insurance company, adjusters, Restoration Relief project team and others involved with the project.

MAJOR DUTIES AND RESPONSIBILITIES

Lead Intake – Function as the initial point of contact with clients on new claims including phone conversations or text messages to gather as much data as possible for project record. Coordinate with Operations or Project Manager to set up inspection. Enter data in all systems and dispatch to appropriate team for follow through.
Inspections – Track completion, process service authorizations and ensure inspection report was completed. Gather any remaining missing details, coordinating with Business Development as needed. Confirm Project Manager has been onsite for ES jobs if they were not the one to inspect.
Valuations – Proofread and correct valuations as needed with Project team. Send valuations to adjusters or clients for their review and approval. Follow up for approval by contacting adjusters or clients directly until agreed scope is approved.
Contracts & Change Orders – Create contract or change order packages based on information provided by the Project Manager. Set up signing appointments or email contracts as needed. Track signed contract status with deposit payment.
Project Team Meetings – Arrange weekly meetings with Project Manager and/or Estimator to update and review project status and financials. Generate report and update system directly with updates. Review and use system tracking tools.
General Project Related Tasks – Ensure the project notes are updated regularly with status of activity. Ensure daily updates are coming through from the field crew. Communicate with the client throughout the project. Process ITEL and San Air samples as needed. Track, collect and process inventory logs and send to adjusters or clients. Assist the Project Manager with work order and budget creation.
Other special projects as assigned by the PC Manager.

MINIMUM QUALIFICATIONS

Good attitude and work ethic
Excellent communication and customer service skills, both written and verbal
Computer skills – ease of learning and troubleshooting new systems
Solid understanding of project accounting
Ability to work under high levels of activity and prioritize accordingly
Two plus years’ experience working in related field or industry preferred

KEY ACCOUNTABILITIES

Project data updated and complete within defined parameters
Cheerleader customers, internal and external as indicated through client and peer feedback
Project Team success with projects completing on time and on budget

Please send your resume to HR@restorationrelief.com or use the button below to apply.

Apply Now

PROJECT COORDINATOR

STRUCTURE & CONTENT CLEANING TECHNICIAN

EPHRATA, PA

POSITION SUMMARY

The Content & Structure Cleaning Technician is an entry level position. The Content & Structure Cleaning Technician will be assigned to work teams as directed by the scheduling team through the operations department. The Content & Structure Cleaning Technician will assist other team members by providing skilled and unskilled labor while learning the techniques and receiving training required to perform professional mitigation and disaster cleaning services for Restoration Relief clients.

MAJOR DUTIES AND RESPONSIBILITIES

Know and follow all job safety requirements
Perform unskilled and skilled labor
Be available for On Call and emergencies
Observe other workers in on the job training program
Help where & when needed as directed by supervisor
Fill out time cards correctly and on time
Maintain a clean neat appearance
Be courteous and professional to customers and colleagues
Assist with vehicle cleanliness and maintenance
Sign out and maintain company equipment
Keep work areas safe and clean
Report to work on time
Manage time effectively
Other duties as assigned by supervisor.

Results Expected

Job completed on time, and to the customer’s satisfaction
Grow in knowledge of trade – fire and water damage restoration
Effective use of materials and equipment on the job
Add to the welfare and growth of the company and team

Prerequisites and Qualifications

Good attitude
Good work ethic
Drivers license
Good driving record
Ability to follow direction
Ability to work under high levels of activity

KEY ACCOUNTABILITIES

The creation of Cheerleader Customers, internal and external
Projects completed on time and on budget
Comply and demonstrate the Mission – Vision – Core Values of Restoration Relief for benefit of our community and team

Please send your resume to HR@restorationrelief.com or use the button below to apply.

Apply Now

STRUCTURE & CONTENT CLEANING TECHNICIAN

If interested in joining our team, please contact the number below and ask for an application. You can also fill out an application directly by clicking on the job titles above. Once the page is open, proceed by clicking on the APPLY NOW button within the position descriptions. No phone interviews will be completed until an application is received and reviewed.

OFFICE NUMBER: (717) 656 – 7234